BRINGING BROKEN MARKET UMBRELLAS BACK TO LIFE
FAQ
SHIPPING AND RETURNS
FAQ
THE MOST COMMON QUESTIONS
SHIPPING & RETURNS
SHIPPING POLICY
AusPost is our main courier when sending smaller items. We will send you a Tracking number for your item which can be tracked on their website.
When it comes to larger items we use a variety of couriers companies. Tracking numbers for the items will be sent to you with the link to view the tracking.
If there are any concerns with your delivery,
please call us on 0423 351 555
or email us at workshop@thebrokenumbrella.com.au
RETURN & EXCHANGE POLICY / PAYMENTS
If you have changed your mind about the repair please inform us ASAP.
Any work is done or pat ordered for the umbrella before informing us will be billed.
If you have paid and we have not started the repair or sent an item out then a refund is allowed.
An item will not be sent out or collected from our factory if it has not been paid for in full.
If an item is collected by either our courier or ourselves and the item is found to not be damaged in anyway, the cost of the courier or us collecting the umbrella will need to be paid for. This includes onsite inspections, if there is found to be nothing wrong with the umbrella, you will be charged for the onsite inspection.
PAYMENT METHODS
Credit / Debit Cards
STRIPE
Offline Payments